Maintenance

Our products are all covered by our national service team of highly qualified engineers.

We offer maintenance contracts or repairs as required, plus full technical support from our in-house or field based team.

All our Service Contracts have the following key benefits:

• Scheduled routine field visits plus call-outs
• Loan instruments
• Free software upgrades
• Priority response to field requests
• BS EN ISO 9002 approved procedures

We have two main categories of service contract cover:

Preventative Service Contract

Scheduled routine visits plus one call-out

Full Service Contract

• Provides for routine visits plus call-outs (unlimited)
• The supply of all spare parts with the exception of those mentioned in the terms and conditions      (available on request)

For customers not on contract we offer fixed price repairs for instruments returned to our in-house workshop or field repair chargeable at our standard parts and labour rates.

Should you wish to have a contract quote with terms and conditions for any product purchased from YSI-UK, please contact us by email or phone to discuss your requirements.